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Contact Information

Response Time

Within 1 business day

What to include in your email

  • Your store URL and Magento version
  • Where it runs today (hosting or cloud) and rough monthly traffic
  • The main problem: speed, downtime, releases, an upgrade or a new feature
  • Any deadline, such as a campaign or peak season

What happens next?

1

A Magento engineer, not a salesperson, reads your email and replies within one business day.

2

We schedule a 30-minute call and, if useful, get read-only access to New Relic or your store admin for a quick look.

3

You get a short written summary with what we found, what we would fix first and an estimate.